At Dovetail Communication Group, we provide highly certified, experienced American Sign Language (ASL) interpreters to work with patients and healthcare providers achieve the best results through effective communication. We are based in Austin, and we love providing ASL medical interpreting in the Austin area as well as throughout Texas. With over 200 experienced interpreters, we can provide accurate, high quality ASL interpreting in any healthcare setting.
Yes. The Americans with Disabilities Act (ADA) specifies that businesses and nonprofit organizations that serve the public (including healthcare providers) are responsible for providing accommodations for patients, customers, clients, or other members of the public who are deaf or hard of hearing. For healthcare providers, the most effective way to accomplish this is by using qualified, experienced ASL interpreters.
Our ASL interpreters are carefully vetted for their certification level, skill level, and experience. At Dovetail, 66% of our ASL interpreters have earned either a BEI Advanced, BEI Master, or RID National Certification. These certifications represent the highest levels of professional mastery as an ASL interpreter. And we take great pride in having cultivated a team of interpreters with this industry-leading level of certification.
At Dovetail, we understand the importance of accurate communication is any medical setting. The interpreters we use for medical requests are experienced in medical interpreting and familiar with medical terminology, so they can convey information with the highest degree of accuracy.
In the medical setting, we offer both in-person ASL interpreting as well as video remote interpreting (VRI). In many different situations requiring medical ASL interpreting, the rapid availability and convenience of VRI can be a significant advantage.
At the same time, there are medical situations when In-Person ASL interpreting is more appropriate. For example, asking a mother in the middle of childbirth to focus on a tablet screen to communicate with a remote interpreter might not be the most supportive choice. We are happy to talk to you about which option might be best for your situation. It is always best to make the determination between in-person interpreting or video remote interpreting based on the needs of the patient.
At Dovetail, we are committed to protecting the sensitive information of all our clients, which includes their medical information and records. All our interpreters receive training on HIPAA compliance practices, and our information technology meets or exceeds all HIPAA standards.
Whether you need an ASL Interpreter for primary care, specialty care, mental health care, dental care, or rehabilitation, we can help. We will provide you with experienced, qualified ASL interpreters to ensure that all necessary information is conveyed accurately and effectively.