Effective Date: October 25, 2024

Dovetail Communication Group (DCG) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or services.

1. Information Collection

DCG may collect various types of information, including:

• Personal Information: Name, email address, IP address, and any other details you provide through our forms (e.g., service inquiries, invoices, subscription forms, contractor bid forms).
• Transactional Data: Information related to payments for invoices or purchases made through third-party platforms.
• Browsing Information: Information about how you use and navigate our website.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. Use of Information

We use the information collected to:

• Communicate with clients and contractors.
• Provide and enhance our services.
• Facilitate billing and invoicing.
• Support promotional or marketing initiatives.
• Improve our website and strategic programs through analytics.

3. Information Sharing

Your information may be shared with third-party services for purposes such as:

• Marketing and Analytics: We partner with platforms like HubSpot, Google Analytics, and Microsoft Clarity to gather insights and improve services.
• Legal Compliance: We may share information as required by law or to protect the rights and safety of DCG.
• General Data Sharing: Non-identifiable data may be shared publicly for research or development purposes.

4. Cookies and Tracking Technologies

DCG’s website uses cookies and tracking technologies to enhance user experience and provide analytics. These cookies may come from:

• Analytics: Google Analytics, Microsoft Clarity, HubSpot.
• Session and Functional Tracking: WordPress, session tracking to improve site functionality.

You may control cookie preferences via your browser settings.

5. Data Security

We take steps to protect your information, including:

• Access Restrictions: Only authorized team members have access to sensitive information on a need-to-know basis.
• Secure Storage: Data is stored securely, and our website uses HTTPS encryption to protect data during transmission.

While we strive to protect your information, please note that no data transmission over the internet can be guaranteed 100% secure.

6. Data Retention

We retain collected information until:

• The purpose for which it was collected is fulfilled.
• You request deletion of your data.

To request data deletion, please visit our Contact Us page.

7. User Rights

You have the right to:

• Access: View the personal information we hold about you.
• Update: Correct or update any inaccurate information.
• Delete: Request deletion of your personal information.

To exercise these rights, please visit our Contact Us page.

8. External Links

Our website may contain links to third-party websites. DCG is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

9. Changes to the Privacy Policy

DCG may update this Privacy Policy periodically. Any changes will be posted directly on this page. We encourage you to check this page occasionally to stay informed of our current practices.

10. Contact Information

For questions or concerns about this Privacy Policy, please reach out to us via our Contact Us page.