Your DCG Resource Hub
👋 We’re so glad to have you on the team. Whether you’re new or have been with us for a while, this is your go-to space for resources, how-to guides, key contacts, and more.
View & Manage Your Profile, Jobs, and More
The DCG Portal is where you’ll manage your interpreter or captioner profile, view upcoming jobs, update your availability, upload documents, and more.
Frequently Asked Questions
Working With DCG
You can add the DCG Portal to your home screen for quick access, just like an app!
📱 Follow this step-by-step visual guide.
This works best using your phone’s default browser:
Safari for iPhone
Chrome for Android
Once added, you’ll be able to tap the icon from your home screen to open the portal instantly, no need to search for the link each time.
To ensure a smooth experience, please review this guide.
Be prepared at least 24 hours before your virtual session by:
Testing your internet connection
Confirming you have the correct platform (Zoom, Teams, etc.) installed and updated
Logging in early to troubleshoot any tech issues
Reviewing any links or materials provided in the job notes
If you haven’t received a link or important meeting details within 24 hours of the job or if you’re stuck in the waiting room, please contact the support team right away.
Life happens! Please call or text 512-400-4238 immediately if you’re delayed or unable to make it to an assignment. The sooner we know, the better we can support coverage.
Absolutely. We respect your judgment and professional boundaries. If a job isn’t a fit, due to content, team dynamics, location, or anything else, feel free to decline. Let us know why, so we can better tailor future matches.
Yes. Just email support@dovetailcommunicationgroup.com to let us know your preferences. We’ll keep this information confidential and do our best to honor your requests.
Once a job is confirmed, we’ll send details including location, virtual links, and context. If you need additional prep materials (e.g., speaker bios, agendas, or content in advance), feel free to request them. We encourage interpreters to arrive or log in 5 to 15 minutes early to allow for tech setup or team coordination.
Dress in a way that’s appropriate for the setting and reflects professionalism. Interpreters are often highly visible and part of the overall experience, so attire should be respectful of the environment you’re entering.
As a general rule:
For more formal settings (like business meetings or legal environments), aim for business professional
For schools or casual offices, business casual is usually appropriate
In hands-on environments (like construction or mechanical shops), wear what’s safe and practical, this may mean closed-toe shoes or avoiding loose accessories
These are just examples, not an exhaustive list. When in doubt, err on the side of professionalism and safety. If a specific dress code applies, we’ll include that in the job notes.
We’re here for you. If an ethical dilemma, access barrier, or team concern comes up during or after a job, email support@dovetailcommunicationgroup.com or call 512-400-4238.
We value your insight and will work with you to address it.
Yes! DCG offers webinars, training sessions, and occasional CEU-approved events.
Check the Events page or your email for announcements, and feel free to suggest future topics.
If a customer or consumer does not show up for a scheduled assignment, please remain on site for at least 30 minutes, plus an additional 10 minutes per hour scheduled (e.g., stay for 50 minutes if the job was scheduled for 2 hours), unless released earlier by DCG or the client.
Before leaving, make a reasonable effort to contact the on-site point of contact listed in the job details. This helps ensure accurate documentation and allows us to follow up appropriately with the client.
Managing Your DCG Profile
If you’ve forgotten your password or need to update it, you can reset it anytime. As part of the platform’s requirements, we are now required to update our passwords every 90 days and cannot reuse past passwords.
Follow this guide to reset your password.
Your password must meet the following requirements:
- At least 12 characters
- Includes uppercase and lowercase letters
- Includes at least one number
- Includes at least one special character (such as !, @, #, $)
Tip: Be sure to use the email address associated with your contractor profile when resetting your password.
You can update your name, contact info, credentials, availability, and more directly in the DCG Portal.
✏️ Follow this step-by-step guide.
Keeping your profile up to date helps us:
Match you with the right opportunities
Ensure client compliance
Keep communication flowing smoothly
Please check your profile periodically to confirm that everything is accurate, especially contact information, address, availability, and certifications.
Tip: This part works best on a laptop or desktop. Mobile devices may not display everything as intended.
You can update your day-to-day availability and any extended time off directly in the DCG Portal. This is the best way to make sure we only send you opportunities that fit your schedule.
👉 Follow this interactive guide: https://dovetailcommunicationgroup.com/IC-Guide
Tip: The portal works best on a laptop or desktop. Some features may not display correctly on mobile.
Please upload all credentials, such as RID certification, BEI cards or registry screenshots, government issued ID, and insurance documents, through the portal.
Please follow this interactive guide.
Tip: The portal works best on a laptop or desktop. Some features may not display correctly on mobile.
To stay compliant with client contracts and audits, your profile must always include current documentation. Please ensure the following are uploaded and up to date in your DCG profile:
Required Documentation:
Government-Issued ID (e.g., driver’s license or passport)
Interpreter Certification(s):
BEI: Upload a copy of your BEI card or a screenshot of the online registry showing:
Your name
Certification(s)
Active status
Expiration date
RID: Provide your Credly badge link, verification letter, or a screenshot showing:
Your name
Certification(s)
Active status
Expiration date
Proof of Professional Liability Insurance (MOI)
You can upload these documents in your DCG Profile. Refer to this guide.
If any documents expire or change, please update them right away. This helps us stay audit-ready and keeps you eligible for assignments.
To keep things cost-effective, DCG typically sends job opportunities via email when they’re scheduled further out, and uses text messages only for urgent or immediate jobs. If you’re often away from your inbox or want to make sure you don’t miss time-sensitive opportunities, you can set up email forwarding to receive those alerts as texts.
Getting Paid
For most assignments, closing the job in the DCG Portal acts as your invoice, no separate invoice is needed.
Before closing out a job, make sure to include any applicable:
Admin time
Pre-approved reimbursements
Other incidentals
Please close jobs within 24 hours of completion (ideally right after), so we can bill the client and process your payment promptly.
Note: For special projects or situations outside the standard workflow, we may request a separate invoice. If that applies to you, we’ll reach out directly with instructions.
Admin time varies by client contract, so it’s important to review each job’s offer details before accepting.
In most cases:
On-site assignments may have a 2-hour minimum, with 1 hour of admin time built in
Virtual assignments (VRI) may have a 1.5-hour minimum, with 30 minutes of admin time included
Admin time covers tasks like preparation, communication, and traveling, time you spend outside of the appointment to ensure quality service.
📝 Always check the job notes for the specific admin time and minimums that apply. If anything is unclear, feel free to reach out to the support team for clarification.
In most cases, travel and prep time are already included as part of the admin time listed in the job details. For example, many jobs include 1 hour of admin time built into a 2-hour minimum, though this can vary depending on the client. Specific admin time will be outlined in the job notes.
If a job involves additional travel beyond what’s typical, we’ll communicate any extra compensation directly when offering the job.
Parking, tolls, and other day-to-day contractor expenses are not reimbursed unless explicitly stated in the job detail. These are considered standard business expenses.
Tip: We encourage you to track these costs for potential tax deductions, consult a tax professional to ensure you’re maximizing your allowable write-offs.
Payments are issued on the 20th of each month, or the nearest business day if it falls on a weekend:
If the 20th is a Saturday, payment will be issued on Friday the 19th
If the 20th is a Sunday, payment will be issued on Monday the 21st
Each payment includes all jobs completed and properly closed out during the full prior calendar month.
For example:
Jobs completed and closed in July will be paid on August 20th (or the closest business day).
You can view your payment history and tax documents in Gusto.
💵 To access your Gusto pay records.
If you want to see a breakdown of which jobs were included in a specific payment, you’ll need to use the DCG Portal.
📋 To view completed jobs by date in the DCG Portal.
Combining these two tools will give you a full picture of your work and pay. If anything looks off, feel free to email the billing team.
Request Your DCG Contractor Badge
Need a DCG badge for on-site assignments or client verification? We’re happy to provide one. Just fill out the request form, and we’ll get it to you as soon as possible.
Key Contacts
| Topic | Contact Email |
|---|---|
| 👤 Job & Profile Inquiries | support@dovetailcommunicationgroup.com |
| 💰 Billing Inquiries | billing@dovetailcommunicationgroup.com |
| 🙋 General Info about DCG | info@dovetailcommunicationgroup.com |
We respond to inquiries during business hours: Monday to Friday, 8:00 a.m. – 5:00 p.m. Central Time
We are closed on federally recognized holidays, however service coverage is available 24/7 (thank you for making that possible)
Emergency needs? 📞 Call us at 512-400-4238 even outside of office hours.
Know Someone Great? Refer Them to DCG
We’re always looking to grow our network with qualified, values-aligned professionals. If you know someone who would be a great fit for our team, please ask them to submit their offer here.
Your referrals help us build a stronger, more connected community. Thank you!
Have Feedback?
Your experience matters. Whether it’s a suggestion, concern, or something you appreciate, we’re all eyes.
You can share feedback anonymously through this form, or if you’d prefer a conversation, book a time to chat with us. We’re here to support you.
Upcoming Events
Whether you’re looking to earn CEUs, connect with others, or stay informed, this is your go-to spot for what’s coming up.
Explore more event tools here.